Refund policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, with tags (if applicable), and in its packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@blue-cherry.ch. Items sent back to us without first requesting a return will not be accepted.

You will be responsible for paying for your own shipping costs for returning your item.

You can always contact us for any return question at info@blue-cherry.ch.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item has any defect or damage not mentioned in its description or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
We don't return pieces that have been sent to us for selling evaluation if they are not corresponding to our quality requirements or to the announced specifications by the seller.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.